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Salesforce Lightning PlatformFormerly Salesforce App Cloud
Starting at $25 Per User Per Month
View PricingOverview
What is Salesforce Lightning Platform?
Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.
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Popular Features
- Scalability (34)9.797%
- Platform access control (33)9.797%
- Services-enabled integration (33)9.393%
- Ease of building user interfaces (36)7.878%
Reviewer Pros & Cons
Pricing
Starter
$25.00
Cloud
Per User Per Month
Plus
$100.00
Cloud
Per User Per Month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Salesforce Lightning Platform Overview Demo
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Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Salesforce Lightning Platform?
Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.
With the Salesforce Platform and Heroku users can deploy, run, and manage apps written in open languages like Ruby, Java, PHP and more. Deploy code via git and Salesforce Platform automatically builds and runs the application so developers can focus on delivering engaging apps for their own users. In addition, Heroku Enterprise provides collaboration functionality, additional control features, and enterprise grade support.
With Lightning on the Salesforce Platform, developers can also quickly deliver innovative apps with an interactive UX by using reusable building blocks including maps, calendars, buttons, and number entry forms. And, with the Salesforce Lightning Design System, every developer has a how-to guide and code for building beautiful apps.
The Salesforce AppExchange is a proven ecosystem of apps, with millions of installs and thousands of customer reviews to help Salesforce users find the best match for their business. Whether developers are looking for applications to accelerate internal implementations or looking to grow their business by selling apps or components to other customers, the AppExchange can assist with that.
Salesforce Lightning Platform Integrations
Salesforce Lightning Platform Competitors
Salesforce Lightning Platform Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. It provides out-of-the-box tools and services to automate business processes, integrate with external apps, and provide responsive layouts and more.
Quickbase are common alternatives for Salesforce Lightning Platform.
Reviewers rate Scalability and Platform access control and Upgrades and platform fixes highest, with a score of 9.7.
The most common users of Salesforce Lightning Platform are from Mid-sized Companies (51-1,000 employees).
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Reviews and Ratings
(651)Attribute Ratings
Reviews
(1-18 of 18)Companies can't remove reviews or game the system. Here's why
July 13, 2022
Lightning Improvement from Classic
Salesforce serves as a great way to organize your data and your data relationships. We use it primarily to organize our contacts and track leads to generate more users for our product.
- Automation procedures
- Auto full capabilities
- User interface
- Some glitches in terms of custom functionality.
- Can be more customized for each individual user.
- Report searching isn’t as easy as in Classic.
May 14, 2022
Life changing!
Salesforce is one of the important and major tools we use everyday in our job. Salesforce ia very useful to us This tool makes our life easy and this has everything. We can check the status of our bookings here, it makes our tasks easier as we can chat and do emails here with the clients.
- Check the status of our bookings.
- Send and receive emails.
- You can check your productivity.
- Leave important notes to thw chatter box.
- I wish we can change the background color ans more options for background designs.
- Chat/message feature with other users within the organization.
- Some error messages are unclear and we hope they can change the phrases and make it more understandable.
- Sometimes it is slow but not all the time.
November 04, 2021
A powerful tool for a company ANY size
Our company leverages the tool as a primary CRM for our sales team, pre-sales team, and customer experience team. We have custom integrations and API's across another CRM and still prefer Salesforce Lightning Platform. We're able to bundle and categorize clients based on segments that are custom to our operations, and it provides us enough resources to undertake all marketing efforts, and reporting efforts down the line.
- Categorizes contacts and companies according to custom and pre-made fields.
- Allows for a very high detail of user permission management.
- Simple interface that loads fast and without a hitch.
- UX could be prettier
- API integration support should be simpler.
May 02, 2021
Lightning in a bottle!
It was originally used by our sales department but we integrated it with other systems via an ETL and now it is used company-wide. We are in the process of switching to some new systems and are basing the architecture of that integration off compatibility with Salesforce Lightning Platform. Although it has many strengths, the ease with which we can connect to Salesforce Lightning Platform and sync data makes us more efficient and prevents departmental silos.
- Allows add-ons and connectivity.
- Training, training, training.
- Community upvoting.
- Seasonal updates.
- Allows for customization and data uploading.
- Permission layers can be redundant and time-consuming.
- Error messages that cannot be customized are confusing for the end user.
March 30, 2021
Salesforce Lightning - Powerful Developer Landscape
Salesforce Lightning Platform is our primary CRM and is used by all of our sales staff from lead generation through delivery of product. It is relatively easy to sync back and forth with our ERP system because of the ability to create custom modules. I've also added non sales data to the app so that I can use the report module to share information across departments. The security layers make it simple to keep information compartmentalized.
- The customization options are great. I can add whatever modules I want and relate them together.
- The security features make it easy to know who can see what.
- Workflows allow for automating of many tasks, including emails, field updates, etc.
- The reporting module is weak compared to the rest. Essentially no customization at all.
- Some of the default modules - Opportunity Contacts - for example, have almost customization options, meaning I had to build my own module and work around it.
- I would like more oversight into how and when users are working in the system.
March 20, 2021
Salesforce review from an end user
Salesforce [Lightning Platform (formerly Salesforce App Cloud)] is used as our system of record for all customer interactions. We keep information about accounts, opportunities, contacts, and much more.
- It's a great way to organize your interations
- With custom reports, you can drill into the data
- It would be great if you didn't need a customer outreach tool in addition, but instead could email or call directly from SFDC.
March 02, 2020
Salesforce Lightning Platform (Formerly Salesforce App Cloud) is Modern Case Management Software for Your Law Firm
We use the Salesforce Lightning Platform (formerly Salesforce App Cloud) in every department of our Company. Our call center uses it to complete legal intakes and qualify potential clients for different areas of law that we practice. If they are eligible (for one or more areas of practice), we create matters that we use to follow their cases through from start to finish. Our disability department has several sub-departments who use it for various reasons. Case management follows cases through from filing through getting awarded by SSA. Medical records use it to order, catalog, and store records. We have a personal injury and mass tort department that also uses it for case management. This keeps all records organized because we use "record types" to know which area of law each record applies to. There's also a taskbar and timeline so you can visually see where our clients are in their filing process and what tasks or steps need to be taken to move the case along.
- Organizing records by type
- Keeping notes organized
- Following up on tasks and assigning/completing new tasks
- Creating documents
- Referring out clients to other law offices for areas that we don't practice
- Managing case costs and expenses
- Scheduling for hearings
- More document friendly (we had to integrate box)
- Stronger integration with five9 for documentation purposes
- Adding call counters and automatic call logs
- Dashboards updating in real-time
December 04, 2019
We Love Salesforce Lightning Platform
Salesforce Lightning Platform is used across several verticals of my organization, including sales, sales operations, sales excellence, sales administration, marketing, operations, and customer support. It is used most importantly by the sales reps, account executives, and account managers, who use the tools available to accurately manage their pipelines and forecast upcoming deals.
- Reporting dashboards.
- Pipeline management.
- Contact records.
- Not entirely user-friendly and intuitive.
- Sometimes glitchy when inputting a pending opportunity entry.
- Synching with 3rd party applications is often glitchy.
December 04, 2019
Lightning Fast With Thunderous Analytics!
Salesforce Lightning is used by our Sales Development, Account Executive, Account Management, and other Managerial teams. It allows us to organize all leads and accounts in one space. This gives full insight into all conversations had with the client from the moment they are a prospect until the very end (though hopefully there is no end once they are a client). In a business where turn over happens relatively frequently, it keeps our Sales Development Representatives in the loop so that they can continue engaging clients thoughtfully even if the previous SDR has left or been promoted. It also allows for easy communication between Customer Success associates and Account Executives on the off chance that any issues arise.
- Organization.
- Analytics.
- Ease of use.
- Integrating marketing initiatives.
- Creating specific search reports.
- Customization of fields.
November 26, 2019
Salesforce has everything we need to manage our clients
Currently, we use Salesforce across our entire organization but it's most heavily used in Client Support and Sales. For our client support team, Salesforce is crucial for keeping track of our client base, we store all their info, activities, emails, webinar attendance, etc. We also use cases to monitor our clients batch screenings/production and opportunities for renewals. Sales uses all of these components too but they heavily use leads to track all prospective clients that come in through webinars, flash classes, conferences and so on. My favorite thing that Salesforce does is allows us to easily report and track our quarterly and yearly progress to see if we are meeting our goals or not.
- Reports and dashboards - I can build my own reports very easily to see upcoming renewals, first-year clients and so on. Then, I can create my own custom dashboard to track my favorite reports.
- Opportunities and quotes - when I first started here we didn't use Opportunities for tracking renewals and upgrades. Now, it's easy to see what I'm working on and when ready I just add the products to a quote and it sends it to our billing for really fast invoice creation. It used to take me hours to do this and now it's seconds.
- I love using activities - it keeps me organized and up to date on all my accounts that I manage. Plus, I can create future tasks so I don't forget to reach out.
- I can send mass emails to any group of clients and I can create nice email templates with "placeholders" which allow me to use the first name of the main point of contact across hundreds of organizations. Again, this saves me lots of time.
- With Lightning, the calendar is seriously lacking functionality. With Classic, I could schedule events across multiple people in my organization (something I have to do quite often). We cannot do this with Lightning and it's a big shortcoming. It caused such an issue for us that we stopped using events in SF and moved completely to Google Calendar for all work events.
- Calendar and email sync with Google - again, this worked fine with Classic and then when we switched to Lightning it didn't.
- Technical and client support - it's been frustrating dealing with support here. I've either had things messed up or just not resolved and a lot of times it takes a very long time to look into a small issue. It has made me reluctant to reach out again.
November 18, 2019
Salesforce Lightning & Sales Console Review
Salesforce Lightning is used by our entire organization. This is key in managing clients and accounts in an environment where all employees are able to view account status and additional details regarding an account as multiple individuals tend to work in an account. All data is stored in the platform and is great to access on the go as well.
- Customization views based on your role at the organization (i.e. sales console).
- Seamless reporting within the platform.
- The functionality of being able to link out to other platforms we use straight from a record.
- The Lightning view tends to take far longer to load than classic.
- Getting up to speed on Salesforce language can be difficult. There are resources out there to assist.
- Managing events in Lightning seems to be more difficult than classic.
November 16, 2019
Salesforce Lightning - A shockingly good CRM
Salesforce Lightning is used across the entire sales department, and in marketing a little also.
We used to use the classic version of the platform but after a few kinks with lightning were ironed out we have grown to love it. The improved user interface, greater functionality, and more accessible information have greatly helped our sales.
It is, of course, a CRM that we used to track and manage accounts, contacts, and opportunities, among others.
We used to use the classic version of the platform but after a few kinks with lightning were ironed out we have grown to love it. The improved user interface, greater functionality, and more accessible information have greatly helped our sales.
It is, of course, a CRM that we used to track and manage accounts, contacts, and opportunities, among others.
- A huge amount of data in one place that is easy to access and track.
- Integrates with many other applications to enhance user experience and life. For example Gmail - all emails are tracked and stored within the appropriate contact.
- Flexible reporting makes spotting trends, in our markets/segments, etc., a breeze.
- It can be a little slow, but given a large amount of data this can be expected.
- Some of the integrations that update themselves life can cause salesforce pages to crash. For example, if you send an email and then want to edit the same account, you will be asked to refresh the page as "changes were made".
- Searching can be tricky as it doesn't allow for spelling mistakes. You have to know exactly what you are looking for which can make searching for tricky names difficult.
October 12, 2019
Challenging implementation. Glitchy software.
Salesforce Lightning is used by several departments at our company including Inside Sales, Enterprise Sales, Customer Success, and rarely Support. It is used by Sales Development Representatives and Account Executives to manage pipeline and communication during the sales process. It is used by Customer Success primarily as a reference for communication during the sales process and as a record of communication during the full life cycle of a customer.
- Reporting and Dashboards are thorough and can show a wealth of important data to inform and scale processes. It's helpful in a high volume sales cycle to be able to quickly identify weak points in performance and productivity so that adjustments can be made.
- Highly customizable. We are able to customize just about everything which allows us to track very specific things and in theory create better efficiency.
- Parent/Child account hierarchy exists which is helpful.
- Contact records can be associated with multiple accounts and opportunities. This, in theory, should minimize duplicates and mismanagement of contacts.
- Console helps a lot with data nesting. Having a fairly comprehensive look at an account without searching through various tabs and sections speeds up an otherwise cumbersome platform.
- There are very few aspects of this platform that are intuitive and user-friendly. Very rarely can information be found where you'd expect it and several pages with a thousand clicks are required to get just about anything done. It is very, very time-consuming! For a high volume, very short sales cycle this platform absolutely makes no sense. It is designed for something much more complex and concrete. Salesforce Lightning is completely impractical when contact information, opportunity details, notes, account owners, and so much more changes on a daily basis.
- I mentioned it's great that contact records can be associated with multiple accounts but that also leads to all accounts for which the contact is associated being flagged as 'Duplicate'. Perhaps this is something that can be adjusted and customized at our company but so far it seems to be incredibly frustrating. The duplicate flagging seems to be all or nothing. Identical accounts are somehow not flagged while accounts that don't have a single detail in common are. A child account is flagged as the duplicate of a parent account. It's an untrustworthy process that leads to more work and poor data management. Hopefully, this can be addressed.
- Activity logging is also very untrustworthy. Again, this may be something that is not set up properly at our company but makes for double the workload. When calls and emails do not log properly it leads to redundant and unnecessary communication between colleagues and customers alike or worse, wasted time spent on digging up the correspondence from another source such as Gmail or the Talkdesk website. Chatter and notes disappearing or not saving is equally problematic.
- Very glitchy. Often times records will have to be entered twice because they did not save the first time. Pages need to be refreshed often. Tools sometimes just don't work. We receive error messages to 'contact your administrator' so often it's scary.
- This ties into activities not logging but syncing with other platforms are often unreliable. Sometimes the Salesforce extension for Gmail works, sometimes it doesn't. Sometimes Talkdesk syncs with Salesforce connector, sometimes it doesn't.
August 20, 2019
A great app solution for Salesforce
We are using it for some of our custom development and deployment of code to our Salesforce organizations. As we are moving from the Ant Migration tool, this has allowed us to move some of our code solutions to a app based model and allows us to modularize our customization.
- Works like an app environment
- Allows us to use third-party apps alongside our custom apps
- Allows us to share our apps with other organizations that we work with
- There are limits to how the apps can be developed that require some creative thinking/workarounds
- You are still constrained with standard Salesforce features
- It can be slow to correct if you have issues with a release, as you have to wait and go through the SFDC lifecycle
August 19, 2019
Salesforce App Cloud as seen from Sales
Salesforce App Cloud is used primarily to allow our developers the ability to build a solution easily when primary application users find a need. It's primarily used by in-house development/product teams in synergy with certain members of sales in order to roll out new applications. The primary issue it addresses is providing the base framework needed for developers to do just that...develop.
- Opens communication/Transparency
- Provides framework for development
- Connects dots between mobile and web based application
- Some features are quite difficult to use. Need additional resources to manage.
- Very pricey, as are all things Salesforce. Hard for startups/emerging companies to justify.
- Playing off the first con, support can be hard to come by from Salesforce.
July 05, 2019
SFAC is Wonderful
Salesforce and the app functionality is being used by our developers, SE, and sales ops organizations extensively. The creation of integrations, dashboards, and more have been used to create more accountability and transparency within our organization. Aside from those pain points being resolved, it also helps our executive and management teams stay on the same page in regards to progress in various areas.
- The creation of integrations, dashboards, and more have been used to create more accountability and transparency within our organization.
- It also helps our executive and management teams stay on the same page in regards to progress in quota attainment and more.
- Having the flexibility to create and customize our instance internally and externally is a huge win here.
- Training and access to non-admins seems very limited and hard to find.
- Resources are hard to locate at times.
- Escalation paths when problems arise are unclear to lower-level users and others receiving the finished products.
August 27, 2018
Your own personal developer team to help you do your job!
We utilize Salesforce App cloud to manage our direct and programmatic business, as well as manage lead generation for direct and self-service business. It is flexible enough to support all of our lines of business. It addresses the needs to manage all the lines of business, and yet be able to effectively report on them combined and separately for Finance and Executive Management.
- Flexibility to expand Salesforce in any way that you want, specifically for your business purposes
- Lots of free and low cost items to try out.
- simple integration with all aspects of salesforce, no need to research if this App will play well with the rest of your org
- There is so much, sometimes it's hard to find what you're looking for
- Also, it's hard to know what else could help that is out there
- Sometimes it's hard to get ahold of the developers for particular apps
April 02, 2018
App Cloud Pros and Cons
We are using it to create customized solutions inside the Salesforce CRM to address business processes that were being handled poorly, through emails back and forth. The platform is very easy and intuitive, so it doesn't take weeks to create an app. As a matter of fact, a simple app can be built and deployed in a few minutes.
- No coding experience required
- Intuitive
- Salesforce "look and feel"
- Easy to deploy
- For the creation of simple apps the number of fields that can be created is limited
- No possibility to create text-free fields with unlimite characters
- Layout necessarily has to be according the Salesforce standards